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PayEnemy

It annoys me that PayPal is constantly trying to trick me into using my bank account instead of a credit card to fund transactions.

Whenever I use it, it always defaults payment from my checking account, even though I never want that and have never used it. Funding with a credit card is much better insured, protected, reversable, etc. Even when I change the default, it always shows me this confirmation screen, where I'm supposed to "consider the benefits" of making an irreversible transaction directly to my bank. (Why am I not also asked to "consider the benefits" of my credit card?)

The fact is that paying with a credit card is unfair--- but it's unfair in my favor. Vendors have to pay a premium on every transaction (its 1.5%, I think?), and I can reverse the charges at any time and screw them out of payment. But it's so unacceptable to not offer a credit card payment option that almost every business does it anyway.

Lucky Me.

So I guess it annoys me that when a big corporation finds that the deck is stacked against it (for a change), it still tries to use misinformation to get the consumer to voluntarily relinquish his advantage. I would call that Evil... why don't you just sell me a used car? Good grief.

Comments

You got a virtual "amen, brother" out of me about Flickr, but for Paypal I'm about to get in my car and drive over to wherever you are so that I can drink some haterade about the horrors of Paypal IN PERSON.

Posted by: Reuben at March 17, 2007 11:04 AM

While I will not defend the user experience you noted (I personally agree that the additional page to confirm the credit card choice is rather annoying), I do have to point out that you are not relinquishing a financial "advantage" by paying with your bank account through PayPal. Every purchase through PayPal - regardless of funding source - is covered by PayPal Buyer Protection policies. You have 100% coverage for unauthorized activities in your PayPal account (basically the same as a chargeback for a credit card, if someone had stolen it.) In addition, you have coverage if the vendor doesn't send you the item and even if (for eBay purchases) the item is significantly not as the seller described. These protections are relatively competitive with the credit card companies. See https://www.paypal.com/cgi-bin/webscr?cmd=_pbp-info-outside for more details! :-)

Posted by: Nate at March 20, 2007 07:28 AM

Heh, I knew you wouldn't be able to resist responding. :) I didn't know that stuff about paypal's protections to compensate for the lack of good policies with my bank. You guys should fix that page so that it helps explain that.

Posted by: Rus at March 20, 2007 05:16 PM
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