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My cousin's laptop has finally died, in part because he takes it to 3rd world countries and uses it as a bullet shield. I always assumed that the greatest satisfaction of a technical support person's job is to uncover some really hilarious user error... I always imagine it would be something like this:
Support: Apple Technical Support, this is Jessica, how can I help you?
Caller: My laptop is not working. Support: In what way? Caller: Well the buttons don't seem to do anything. Support: What do you see on the screen? Caller: Nothing. Support: Is it on? Caller: I don't know. Support: Can you press the power button? What happens? Caller: It makes a noise. Support: What kind of noise? Caller: Like, a buzzing noise. Support: Is it plugged in, or on batteries? Caller: It's plugged in. Support: So... Caller: But it's not working. Support: So when did this start happening? Caller: Last week. Support: And did you do anything between when it last worked and when it stopped working? Caller: Well I went on vacation. Support: And was the laptop on while you were gone? Caller: Yes. I had it with me. Support: Ah. And so did it work at some point on your vacation? Maybe some problem from checking it on the airplane? Caller: Oh no, it worked on the airplane. I was using it right up until it stopped working. Support: Oh, well was there an error message on the screen? Caller: Not sure, I didn't see. Support: Oh, was someone else using it? Caller: No, but it wasn't in my hands right before it stopped working. Support: You mean you left it running unattended? Caller: No, I was right there when it slipped out of my hands. Support: Wait, so you dropped it? Caller: Well yeah. Support: Did it fall onto a hard surface, or sustain a severe impact? Caller: No, I wouldn't say that it took an impact. Support: So you caught it? Or it fell onto something soft? What did it fall onto? Caller: A lake. Support: Uh, so it got wet? Caller: Well I dried it off. And there were some lights on it when I got it out of the lake. Support: So it was working? Caller: Well, not after the fire. Support: It was on fire? Caller: No, but it was near the fire. To dry it off. Support: And that's when it stopped working? Caller: Well it was hard to tell because I couldn't open it. Support: Why not? Caller: Well the screen latch had melted. Support: Sir, I think I've determined the cause of the problem. |